The 5 Chemicals Inside Your Clients & How to Manage Them
If you get a chance, read at least the first section of Simon Sinek’s book ‘Leaders Eat Last’. He’s essentially talking about work culture and how to create it.
However, his analysis of the 5 chemicals inside our bodies also lends itself well to understanding how our clients think and behave.
Here are my thoughts.
Your client’s moods and actions are managed by 5 chemicals that we all have flowing around our bodies.
If you understand what they are, what they do and how they will make your client feel and act, you can provide a better experience and deliver a better outcome to your clients as well as relieving yourself of a lot of needless frustration.
Let’s talk about them. The…
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